QSSK-UN-FOE- FRONT OFFICE EXECUTIVE

Kenya
Full Time
Experienced
JOB TITLE: FRONT OFFICE EXECUTIVE
About this Job
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a competent, skilled, and experienced Front Office Executive to work in Nairobi, Kenya.
Key Roles and Responsibilities
  • Perform reception duties in an efficient, professional and courteous manner.
  • Answer calls and maintain a rapid response rate according to agreed standards.
  • Promptly, accurately, professionally and courteously assesses 100% of received calls/inquiries and directs and/or records and relays messages.
  • Adapts at using all features of the telephone system.
  • Log information on calls that are not answered, where required and maintain detailed and accurate records
  • Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, shredding machine and photocopy machine.
  • Communicate and liaise verbally and in writing between clients /suppliers /visitors/ enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Maintain regular consistent and professional attendance, punctuality and personal appearance.
  • Maintain customer/ supplier and employee database
  • Directs all incoming mail to appropriate offices.
  • Receives deliveries when necessary and notifies recipients.
  • Maintains a thorough working knowledge of and adheres to organization policies, regulations and procedures.
  • Respects confidentiality in discussing participant/consumer, staff, and organizational matters.
  • Maintains the log book for cheque dispatch.
  • Maintains confidentiality of organization fiscal and personnel related information
Qualifications and experience
  • Minimum of 2-3 years working experience in front office and switchboard operation
  • Possess excellent interpersonal skills
  • Strong organizational and time management skills.
  • Good oral and written communication skills.
  • Records management skills.
  • Displays tact, diplomacy, and discretion when dealing with confidential information.
  • Exhibits maturity.
  • Professional attitude and appearance.
  • Maintains a positive attitude despite adversity.
  • Reliable and demonstrates administrative skills.
  • Demonstrates proper etiquette at the workplace.
  • Ability to work with diverse personalities.
  • Ability to maintain high levels of integrity
  • Flexible and able to adapt to a change in work

Application procedure:
Interested and qualified applicants should submit their applications through the link below.
https://qsourcingservtec.applytojob.com/apply/sh1gR8pirX/QSSKUNFOE-FRONT-OFFICE-EXECUTIVE
Note:
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

 
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