QSSK-LBK-CRC-CUSTOMER RELATIONS COORDINATOR (MATERNITY COVER)

Nairobi, Kenya
Full Time
Experienced
JOB TITLE: CUSTOMER RELATIONS COORDINATOR (MATERNITY COVER)
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a competent, skilled, and experienced Customer Relations Coordinator (Maternity Cover) to work in Nairobi Kenya.

Job Summary:
The Customer Relations Coordinator will be responsible for managing customer interactions, addressing inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, a customer-centric mindset, and the ability to collaborate with cross-functional teams.
Key Responsibilities:
  1. Customer Communication:
  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
  • Provide accurate information about products, services, and promotions.
  • Resolve customer issues and complaints in a timely and effective manner.
  1. Order Processing and Tracking:
  • Process customer orders accurately and efficiently.
  • Monitor order status, coordinate with internal teams, and provide customers with regular updates.
  • Address any issues related to order fulfillment and delivery.
  1. Relationship Building:
  • Cultivate positive relationships with customers by understanding their needs and preferences.
  • Proactively engage with customers to gather feedback and insights.
  • Identify opportunities for upselling and cross-selling.
  1. Collaboration with Internal Teams:
  • Work closely with sales, marketing, and operations teams to coordinate customer-related activities.
  • Share valuable customer insights with relevant departments to enhance overall customer satisfaction.
  1. Documentation and Reporting:
  • Maintain accurate and detailed customer records in the CRM system.
  • Generate reports on customer interactions, feedback, and trends for management review.
Qualifications:
  • Bachelor's degree in business, marketing, or a related field.
  • Proven experience in customer service or a customer-facing role
  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship-building skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Familiarity with CRM systems and order processing tools.
Note: Perform any other duty assigned from time to time.
Note: Only shortlisted applicants will be contacted.
https://qsourcingservtec.applytojob.com/apply/7bO1MaCOs3/QSSKLBKCRCCUSTOMER-RELATIONS-COORDINATOR
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
 
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