QSSK-CAE-COMMERCIAL ACCOUNTS EXECUTIVE

JOB TITLE: COMMERCIAL ACCOUNTS EXECUTIVE  
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
We are looking for a competent, skilled, and experienced Commercial Accounts Executive to work in Kenya.
Job Summary
Reporting to the Head of Business the role is responsible for supporting both the company business growth and retention of corporate clients through innovations, sales, product development and maintaining efficient Service Standards and relationship management so as to enable the company attain its business objectives.
KEY DUTIES & RESPONSIBILITIES

• Revenue Generation & Business Development in HCM: Proven track record of generating $10M+ in annual revenue in the Human Capital Management industry, focusing on talent acquisition, HR outsourcing, workforce solutions, and related services.
• Market Expansion & Strategic HCM Solutions: Drive market penetration in new sectors or geographies, identifying emerging HCM trends and customer needs.
• Offer innovative HCM solutions that address clients' talent challenges, ranging from talent acquisition and employee engagement to workforce optimization and HR technology implementation.
• Stay ahead of market trends, ensuring the company remains competitive and offers relevant solutions that meet current and future client demands.
• Develop and execute targeted sales and business development strategies to attract new clients and expand existing accounts within the HCM market.
• Identify and capitalize on high-value business opportunities in industries such as staffing, recruitment, talent management, and employee outsourcing to achieve growth.
• Developing products and/or services standards by preparing and delivering PowerPoint presentations and sales displays, contacting corporate clients and developing sales goals.
• Initiating quotes and business proposals in conjunction with the Head-Project Management Office, Head of Business as well as respective Project Administrators.
• Retention of fruitful relationships with existing corporate clients through socialization and generating feedback for management’s attention as well as further business improvements
• Managing all service-related feedback and escalating it where appropriate, to ensure provision of excellent corporate service standards to (both client & the company suppliers) and turnaround time within the company and in collaboration with all line functions for both internal and outsourced corporate businesses.
• Client Acquisition, Retention & Relationship Management: Establish and maintain relationships with large corporate clients, HR leaders, and senior executives to ensure ongoing business growth and revenue generation.
• Implement client retention strategies, ensuring high levels of satisfaction and fostering long-term partnerships.
• Manage and nurture relationships with key accounts to ensure continued revenue growth and increased cross-selling opportunities for HCM solutions.
• Support the Project team in scoping of business and in the overall implementation
• Custodian of all service standards, monitor and ensure adoption by all staff of the company
• Business analyses for Cost Benefit through models, statistics and presentations to management
• Ensure all departmental records are filed and duly updated from time to time
• Drafting of service level contracts and ensuring they are free of errors, no room for compromise.
• Provide first line support with all supplier pre-qualification for the company with Head of Business

• Degree level education preferably in Business Administration or equivalent (BSS, BBA, BA Social Policy, Marketing)
• Professional qualification in Sales and Marketing or Masters in MBA is added advantage.
• At least three (3) years of experience with high value commercial clients in a similar business or corporate entity.

• Human Capital Management (HCM) Industry Expertise: In-depth understanding of the HCM landscape, including areas such as talent acquisition, workforce optimization, recruitment process outsourcing (RPO), HR outsourcing, talent management, learning and development, and HR technology solutions.
• Market Trends & Competitor Analysis: Strong knowledge of the latest trends in HCM, such as the integration of AI in recruitment, employee engagement strategies, HR technology advancements (e.g., HRIS systems), and evolving workforce needs.
• Financial Acumen: Solid understanding of financial metrics, profit and loss (P&L) management, revenue forecasting, and budget management within the context of HCM services.
• Contract and Deal Structuring: Knowledge of structuring high-value contracts, service level agreements (SLAs), and pricing models for HCM services.
• Sales Methodologies: Familiarity with sales methodologies and frameworks (e.g., solution selling, consultative selling) applied specifically within the HCM sector to drive business growth.

• Business Development & Revenue Generation: Demonstrated ability to generate significant revenue, ideally with a proven history of driving $10M+ annually in new business or expanding existing business in the HCM sector. Expertise in acquiring new clients, managing large accounts, and expanding service offerings.
• Relationship Management: Excellent interpersonal and relationship-building skills, with the ability to establish and maintain strong partnerships with key decision-makers such as HR leaders, C-suite executives, and clients within the HCM sector.
• Strategic Sales Leadership: Ability to develop and execute revenue-focused sales strategies, including prospecting, lead generation, qualifying opportunities, and closing high-value deals.
• Negotiation & Deal Closing: Exceptional negotiation skills with the ability to close complex, multi-faceted deals in the HCM space, ensuring terms that align with business objectives while creating value for clients.
• Communication & Presentation: Outstanding verbal and written communication skills, with the ability to present complex HCM solutions clearly to senior executives, clients, and internal teams.
• Team Leadership & Mentorship: Strong leadership skills to guide, motivate, and develop high-performance sales teams. Ability to coach teams in achieving ambitious revenue targets while fostering a collaborative, results-oriented culture.
• Problem-Solving & Client-Centric Focus: Ability to understand client needs and pain points, offering tailored HCM solutions that address their challenges and help drive organizational success.
• Data-Driven Decision-Making: Proficiency in analyzing sales performance data, financial reports, and market research to make informed decisions that improve sales strategies and drive growth.
• Expert knowledge of QSL product offering, Environment Health & Safety (EHS) standards, employment laws and familiarity with the International Labour laws.

Application procedure:
Interested and qualified applicants should submit their applications through the link below

https://qsourcingservtec.applytojob.com/apply/309dFkEHKw/QSSKCMCOMMERCIAL-ACCOUNTS-EXECUTIVE


Note: Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL-OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION