QSSU-SS-COM-COMMERCIAL AND OPERATIONS MANAGER
Juba, South Sudan
Full Time
Experienced
About us:
Q-Sourcing South Sudan, a member of the Q-Sourcing Servtec Group with a footprint across East Africa, is the leading firm in recruitment, HR consultancy, and training solutions in South Sudan since 2011. We specialize in providing expert HR consultancy, comprehensive training solutions, and robust project management experience.
Job Title: Commercial and Operations Manager - South Sudan
Entity: Q-Sourcing South Sudan
Reports to: Group Chief of Staff
Supervisees: Accounts Assistant and HR Operations
Location: Juba, South Sudan: With frequent travel all over the country.
Job Summary:
The Commercial and Operations Manager will lead business development efforts, from generating and nurturing leads to closing sales, with a primary focus on expanding staffing, HR consultancy, and manpower management services. This role involves identifying new client opportunities, building strong client relationships, and managing the complete sales process. Additionally, the manager will oversee key operational functions to ensure efficient service delivery, quality standards, and alignment with financial targets.
Key Responsibilities:
• Drive revenue by diversifying and expanding the client base, targeting existing clients, current sectors, and new sector opportunities.
• Prepare and submit quarterly business performance analysis reports to the Group Chief of Staff by the 15th day following each quarter, including business trends, cash flow insights, and a one-page strategic plan.
• Ensure zero recurrence of client complaints identified in the Customer Net Promoter Score (CNPS) survey.
• Maintain a positive quarterly operating cash flow, meeting at least three out of four quarters as a minimum benchmark.
• Optimize day-to-day operations to achieve efficiency and quality standards, overseeing resource allocation, workflow management, and process improvements
• Track and analyse project and operational performance, using key performance indicators to drive continuous improvement and meet business targets.
• Maintain a risk register for every project including the monitoring of safety metrics and ensure successful recruitments (within scheduled time and budget)
• Prepare a business plan that includes a marketing plan and budget for implementation.
• Ensure that employee files have personal contracts, letter from LC, Medical Fit to work/pre-employment form, HR Bio data form, relevant required certificate specific to skill CV,2 passport size photographs, Application forms, relevant permits for class of cars they are driving and QSL policies.
• Develop and manage budgets, monitor cash flow, and ensure profitability by adhering to financial benchmarks and achieving positive operating cash flow
• Lead and mentor teams, fostering a culture of learning and high performance through regular training, feedback, and development initiatives.
• Ensure all HR processes and policies are readily accessible and continuously roll them out to the business with an aim of creating understanding and ensuring alignment to the company strategy on those same processes
• Deliver and provide guidance on all people decisions, in order to enhance team performance, morale, productivity, culture, and diversity thereby ensuring the attraction, development and retention of world class talent. These includes: Leadership Capabilities, Career/ Succession Management, Performance Management, Learning & Development, Reward, Recruitment and Selection and Employment Relations
• Serve as a resource for team leaders in handling employee issues and assist them in counselling employees; conducting evaluations, staff training, problem-solving and consensus-building.
Mandatory Requirements:
• Bachelor’s degree in Business Management or a related field.
• Minimum of 5 years of experience in managing business operations, sales or business development, with a proven track record in driving growth and operational success in the service sector.
• MUST be a National of South Sudan or currently residing in South Sudan
Skills critical to the role:
• People Management
• Process Excellence
• Marketing Management
• Financial Management
• Selling and Negotiating
• Professional Speaking
How to apply:
All candidates who meet the criteria outlined as above are encouraged to apply under the job vacancy “QSSU-SS-COM-COMMERCIAL AND OPERATIONS MANAGER”
Note:
Deadline for applications is not later than 05:00 pm, Thursday, 21st November 2024.
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
Q-Sourcing South Sudan, a member of the Q-Sourcing Servtec Group with a footprint across East Africa, is the leading firm in recruitment, HR consultancy, and training solutions in South Sudan since 2011. We specialize in providing expert HR consultancy, comprehensive training solutions, and robust project management experience.
Job Title: Commercial and Operations Manager - South Sudan
Entity: Q-Sourcing South Sudan
Reports to: Group Chief of Staff
Supervisees: Accounts Assistant and HR Operations
Location: Juba, South Sudan: With frequent travel all over the country.
Job Summary:
The Commercial and Operations Manager will lead business development efforts, from generating and nurturing leads to closing sales, with a primary focus on expanding staffing, HR consultancy, and manpower management services. This role involves identifying new client opportunities, building strong client relationships, and managing the complete sales process. Additionally, the manager will oversee key operational functions to ensure efficient service delivery, quality standards, and alignment with financial targets.
Key Responsibilities:
• Drive revenue by diversifying and expanding the client base, targeting existing clients, current sectors, and new sector opportunities.
• Prepare and submit quarterly business performance analysis reports to the Group Chief of Staff by the 15th day following each quarter, including business trends, cash flow insights, and a one-page strategic plan.
• Ensure zero recurrence of client complaints identified in the Customer Net Promoter Score (CNPS) survey.
• Maintain a positive quarterly operating cash flow, meeting at least three out of four quarters as a minimum benchmark.
• Optimize day-to-day operations to achieve efficiency and quality standards, overseeing resource allocation, workflow management, and process improvements
• Track and analyse project and operational performance, using key performance indicators to drive continuous improvement and meet business targets.
• Maintain a risk register for every project including the monitoring of safety metrics and ensure successful recruitments (within scheduled time and budget)
• Prepare a business plan that includes a marketing plan and budget for implementation.
• Ensure that employee files have personal contracts, letter from LC, Medical Fit to work/pre-employment form, HR Bio data form, relevant required certificate specific to skill CV,2 passport size photographs, Application forms, relevant permits for class of cars they are driving and QSL policies.
• Develop and manage budgets, monitor cash flow, and ensure profitability by adhering to financial benchmarks and achieving positive operating cash flow
• Lead and mentor teams, fostering a culture of learning and high performance through regular training, feedback, and development initiatives.
• Ensure all HR processes and policies are readily accessible and continuously roll them out to the business with an aim of creating understanding and ensuring alignment to the company strategy on those same processes
• Deliver and provide guidance on all people decisions, in order to enhance team performance, morale, productivity, culture, and diversity thereby ensuring the attraction, development and retention of world class talent. These includes: Leadership Capabilities, Career/ Succession Management, Performance Management, Learning & Development, Reward, Recruitment and Selection and Employment Relations
• Serve as a resource for team leaders in handling employee issues and assist them in counselling employees; conducting evaluations, staff training, problem-solving and consensus-building.
Mandatory Requirements:
• Bachelor’s degree in Business Management or a related field.
• Minimum of 5 years of experience in managing business operations, sales or business development, with a proven track record in driving growth and operational success in the service sector.
• MUST be a National of South Sudan or currently residing in South Sudan
Skills critical to the role:
• People Management
• Process Excellence
• Marketing Management
• Financial Management
• Selling and Negotiating
• Professional Speaking
How to apply:
All candidates who meet the criteria outlined as above are encouraged to apply under the job vacancy “QSSU-SS-COM-COMMERCIAL AND OPERATIONS MANAGER”
Note:
Deadline for applications is not later than 05:00 pm, Thursday, 21st November 2024.
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
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