QSS-SP-AE-ACCOUNT EXECUTIVE

South Sudan
Full Time
Experienced
JOB TITLE: ACCOUNT EXECUTIVE
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a competent, skilled, and experienced ACCOUNT EXECUTIVE  to work in South Sudan.
Job summary:
        1    Acquire, onboard, and train schools on our platform.
  1. Develop strategies to ensure the utilization and adoption odour by schools and parents.
  2. Identify and pursue product growth and partnership opportunities
     DUTIES & RESPONSIBILITIES:
  1. School Acquisitions
    • Enrol schools on our platform (schools that have shared data for setup).
    • Conduct school visits in the field and pitch our product to schools.
    • Maintain a school pipeline showing schools visited, converted, enrolled, and onboarded.
  2. Onboarding and Customer Support
    • Manage the onboarding cycle, ensuring all schools' data is properly entered into the system and they are ready to transact.
    • Track and follow up on data uploads for all enrolled schools.
  3. System Training of Users
    • Train users in each school once they are onboarded and set up.
    • Ensure all enrolled schools are trained fully and actively using the system.
    • Provide training manuals to school users and conduct constant follow-ups until users are fully trained.
  4. Support, Usage, and Retention
    • Act as the first customer touchpoint for system-related support issues, escalating major problems to the supervisor.
    • Ensure schools actively use the system post-onboarding.
    • Retain schools on the platform with minimal attrition.
  5. Tracking and Reporting on Product KPIs
    • Track and report on key KPIs weekly, monthly, quarterly, and annually.
  6. Business Development
    • Identify opportunities for product growth and partnerships.
    • Make presentations to potential partners and follow through to sign them up.
KNOWLEDGE, SKILLS AND EXPERIENCE:
  • Bachelor’s Degree/Diploma in Business Administration, Marketing, or a related field.
  • At least 2 years of experience in the education sector ERP digital systems or hands-on experience in relationship management.
  • Strong business knowledge, with exposure to banking, payments, school fees banking, and other school-related structures.
  • Excellent planning skills and goal orientation.
  • High personal standards and attention to detail.
  • Exceptional interpersonal and communication skills, both written and oral.
  • Strong public speaking and presentation skills.
  • Ability to work under high stress with short-term targets and objectives.
Note:
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
 

 
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