QSSR- ASHARAMI ENERGY RWANDA LIMITED-FRONT DESK & ADMIN OFFICER

Kigali, Kigali, Rwanda
Full Time
Mid Level
                                          ASHARAMI ENERGY RWANDA LIMITED

Position: Front desk & Admin Officer
Location: Kigali, Rwanda

Job grade: Officer

Reports to: Office Manager

Purpose Statement

This is a multifunctional role which incorporates Admin functions and Client management

Key Deliverables

  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Meet & Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Plan and design the execution of all corporate communications task in a timely manner.
  • Coordinate the arrival and exit of all colleagues on official duty in Rwanda.
  • Perform minor human relations functions by collaborating with the headquarters team.
  • Hear and resolve complaints from customers/clients or the public.
  • Maintain proper & orderly documentation/filing for all clients
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Schedule appointments and maintain and update appointment calendars.
  • Taking messages and relaying them to the relevant department/companies.
  • Coordinate Courier & Mail handling (in-coming and out-going)
  • Stationery Management (call cards, ID Access etc.)
  • Maintain office filing and storage systems.
  • Monitor and order office supplies through Procurement / Finance.
  • Processes to provide quality customer service

Minimum Qualification/ Experience:

 

  • First degree from a reputable University  

  • Minimum of 1- 2 years cognate working experience in a similar role within a corporate Organization

Personality Traits

  • Ability to work in a fast-paced corporate environment.
  • Ability to handle high volume switchboard /telephone/ reception duties.
  • Proven experience as front desk representative, agent or relevant position
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities

Working Relationships

 
  • All Staff
  • Visitors
  • Clients and Vendors



Note: Deadline for applications is not later than March 15th, 2024
Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION


 
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