QSST - COM - CLIENT OPERATIONS MANAGER

Dar Es Slaam, Tanzania, United Republic of
Full Time
Experienced
About this Job:
Q-Sourcing Limited, trading as Q-Sourcing Servtec, is a manpower management solutions firm operating in the East African Region in the countries of Tanzania, Uganda, Kenya, Rwanda, and South Sudan.
On Behalf Of Our Tanzania Based Client, We Are Looking For A Competent And Experienced Client Operations Manager (Com).
REPORTING TO: CONTROL TOWER MANAGER [1]/ C&F OPERATIONS MANAGER
DEPARTMENT: CONTROL TOWER
LOCATION: DAR ES SALAAM
OBJECTIVE:
  • Co-ordinate & Manage all Customer related clearance activities in conjunction with the various sections of the Department (i.e. Documentation, Customs clearance, Shipping, COLOG, Administration etc.)
  • Manage his/her team in an efficient and pro-active manner in order to achieve smooth execution and coordination of the operations as well as reporting to the customers.
  • Improve & Develop an Efficient & Effective Level of Service Delivery to Existing /New Clients as per agreed SOP’s & KPI’s. o Manage COGNOS reports, ensuring Timely & Accurate Data capturing on SPOT – WAY.
  • Ensure Monthly Client Review Meetings are conducted & clearance times achieved are as per the set KPI’s.
  • Participate to all safety training as required o Adhere to all HSE requirements of the project
KEY DUTIES AND RESPONSIBILITIES
  • Oversee and supervise his/her dedicated Team to ensure timely service delivery and accurate reporting’s to clients on status of their shipments.
  • Review all set of new documents received to ensure that valid quotations plus certificates from concerned regulatory bodies are in place to effect file validation.
  • Ensure Timely notifications are sent by Operators (CSE) to respective clients on Documents received / pending as well as status of file opening.
  • Organize & Conduct Daily Operations meeting with Port / Shipping / Declaration / COLOG & Operators (CSE) Team to ensure clear visibility on the clearance status.
  • Coordinate and supervise all loadings for its customers, in conjunction with the Port / Transport teams, and achieve zero loading delays to minimize the exposure to additional charges and improve the KPIs / Service Levels.
  • Review Daily COGNOS report with the respective Operator to ensure timely and accurate data capturing on both SPOT / WAY.
  • Ensure all technical issues on files such as TRA / Shipping Queries etc. are swiftly actioned and timely status updates sent to the client accordingly
  • Review, Approve & Validate Drafts Invoices for Duty + Service.
  • Check & Approve Expense Vouchers whilst managing Operational costs on files.
  • Review and assess with COLOG team the status of empty return as well as timely invoicing of demurrage charges to clients.
  • Review Supplies Invoices (i.e. transporters / Demurrage etc.) before HOD approval.
  • In charge of the profitability of his/her client’s portfolio / shipments handled.
  • Ensure that all operations are conducted within the QHSE standards of the Group, and ensure that all activities are conducted within the prevailing laws and regulations
  • Any other duties as assigned by the EALS management
MANDATORY REQUIREMENTS

Education
  • Degree holder in Business Administration, Logistics or any other related field

Professional Training
  • Customer Service Training
Experience
  • Minimum 4 years work experience (in clearing & forwarding would be an added advantage)
Skills
  • Excellent Interpersonal skills
  • Ability to manage & lead a team
  • Ability to communicate effectively
  • Ability to work independently & Pro-actively
  • Organised
  • Proactive
  • Attentive to details
  • Proven track record of performance
ADDED ADVANTAGE
  • Fully conversant with MS Office
How to apply:
All candidates who meet the criteria outlined as above are encouraged to send their CVs/Resumes to: [email protected] or link below not later than 31Th March 2024.
https://qsourcingservtec.applytojob.com/apply/3xDBCQdn6D/QSST-COM-CLIENT-OPERATIONS-MANAGER 
This position is open to Locals and expat.
For any further clarifications call +255 748 570 327
Note:
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION


 
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